Folkestone traffic wardens rewarded with Argos vouchers
THE parking wardens who patrol Folkestone's streets are working under an incentive scheme that rewards them with Argos vouchers.
While getting a ticket is never a happy occasion for the recipient, it will mean money-off coupons at the high street retailer for the warden if they are deemed to be performing well.
Critics have said that Shepway District Council is "running out of feet to shoot itself in" after outsourcing enforcement to a private firm, NSL, which operates such an incentive scheme.
Wardens across the district are working under the Argos initiative, which NSL said rewards those who deliver "a high level of service based on our corporate vision and values", rather than being centred on the volume of tickets issued.
Councillor Brian Copping, leader of the People First party, said it was "completely wrong" to offer wardens incentives.
He told the Herald: "Giving vouchers like this is just not fair on motorists. The council is running out of feet to shoot itself in, what with bringing in this private company, its parking strategy, and the potential loss of Saga jobs.
"To get these things so wrong at the same time is beyond comprehension. Not taking note of public opinion is almost blind stupidity."
NSL's £1.26 million contract began on January 9 and runs for three years. A team of 11 "civil enforcement officers" (CEOs) have been kitted out in NSL-branded uniform and are now operating across the district.
NSL spokesman Nabil Hanafi said: "CEOs receive no incentive, financial or otherwise, based on the number of PCNs that they issue. NSL operates a voucher scheme that rewards staff for delivering a high level of service, based on our corporate vision and values.
"For example, a CEO might be rewarded should a member of the public write in to thank an individual for offering directions or assisting them in some other way."
An Argos spokesman said: "The company has no control over how vouchers are used by its customers."









7 Comments
by yakcam
Wednesday, February 29 2012, 2:54PM
“If the contract isn't or hasn't been signed, why are the Shepway CEO's branded as NSL? that nice NSL brought them warm, shirts and jumpers, HiViz jackets just out of the kindness of their corporate largess??? Nah.
The poor CEO in London was awarded £20,000 by the Judge yesterday as compensation for his dismissal by NSL for not meeting their non existent quota/target/ or whatever NSL claimed not to operate. Look out Shepway parkers, stand by for a flood of appeals of wrongly issued PNC's, I wonder if NSL reclaim Argos vouchers.....”
by seeleyhonda22
Monday, February 27 2012, 10:48AM
“the contracts have not been sign,d yet with nsl not till the end of march”
by seeleyhonda22
Monday, February 27 2012, 10:44AM
“iv been told nsl want 1.2 bookings per hour to keep sdc happy”
by FindaVoice
Monday, February 06 2012, 10:29AM
“Yakcam, offering incentives, financial or otherwise, for issuing PCNs is illegal. Therefore, I deem it highly unlikely that a company, which is well established, could have survived for this long, without being criminally investigated and prosecuted. In any case, my point stands - if you have a problem with receiving a parking ticket, I would suggest that you do your upmost to ensure that you don't transgress the laws and then you're unlikely to ever be affected by these NSL traffic wardens, and you can return to your life unscathed by the monstrous injustice of it all.”
by yakcam
Friday, February 03 2012, 10:55AM
“Founda Voice, it was stated under oath in a UK Court recently that NSL operate a daily minimum quota of PCN's being issued by their CEO's, its clear to me, and the poor fellow giving evidence that if he didn't hit his quota he was in trouble, similarly if he reached and exceed his quota he'd be qualified for Argos Points Vouchers.
It's a very lucky and rare person who hasn't overstayed their 'paid for' parking by just a few minutes or exceed the speed limit by just a few mph, its not a question of parking or driving illegally, its human nature that we transgress laws all the time, and it shouldn't be in the remit of NSL or other private company to make incentives for their CEO's catching and recording these transgressions.
It will also be interesting to know the number of PCN's that are challenged and upheld as being issued incorrectly under the new NSL control, against the historical data of the Shepway CEO issued PCN up to Jan 2012.”
by FindaVoice
Thursday, February 02 2012, 11:51AM
“This is such a non story, what a waste of space. Someone doesn't like that employees are rewarded for good customer service? Really? This is utterly ridiculous. There is no argument put forward in this story simply that "Giving vouchers like this is just not fair on motorists." Why isn't it fair? As stated in the same story: "CEOs receive no incentive, financial or otherwise, based on the number of PCNs that they issue." So why is it unfair?
I wonder whether the journalist could have asked Cllr Copping to clarify his points when he says: "The council is running out of feet to shoot itself in, what with bringing in this private company, its parking strategy, and the potential loss of Saga jobs."
When the private company will save the tax payer money (if you don't like parking tickets, don't park illegally) and the potential (key word) loss of Saga Jobs, which is again false information.”
by yakcam
Thursday, February 02 2012, 10:08AM
“The use of vouchers by large 'organisations' is NOT seen by HMRC as giving the employee a benefit in kind, so these minimum wage companies are tempting an incentive to their lowly paid staff, to exceed individual targets, by this "tax free" top up to their meagre salaries. If you were a c£7.00 per hour CEO what would you do??? Work for someone, who provides a warm, friendly, and rewarding environment, rather than a company that can fleece the local populace.
Councillor Copping is probably right that Shepway have peppered their feet over parking, in a similar way to those in Westminster were forced by a media, local business, national politicians and residents to rescind their 7 day a week parking measures, it's a pity that Shepway citizens can't mobilise a similar level of displeasure, to reverse this NSL debacle.”